Can't remember my account number

niknoknak74 · ‎07-03-2025

Schockwave · ‎07-03-2025

Welcome to the community,

Account for what? You would need to ring customer service if you cannot log-in to your account, as they are the only ones who can actually help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎07-03-2025

Hi @niknoknak74

Look on your bill.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Midnight_Voice · ‎07-03-2025

@niknoknak74

If you can log on to My EE with the details you are using here and then look at one of your bills, you will find your account number shown on it.

Beyond that, what task are/were you failing to accomplish?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

Spook666 · ‎23-03-2025

I can't either..without it I can't access my account to find it..cant get through on the phone as the 2nd thing they say is put your account number in. It's very frustrating!

Michael_D · ‎24-03-2025

Hi @Spook666

Welcome to the community.

Do you have any of the emails from after the order was placed through to when you were connected at all? The account number would be shown at the top of the email.

Michael

Midnight_Voice · ‎25-03-2025

@Spook666

I can log on to My EE with my email address and password, from where I can access my bills, which bear my account number.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

Spook666 · ‎29-03-2025

Thanks guys for your replies. I've been in hospital but I'm checking this out .when I get into my EE account and go to "view bills"its coming up "something went wrong:try again later"and that's been for over a month now. When I call them the first thing they say is "whats your account number "That's the automated reply and I can't ever get to talk to a person..aaaarrrgggg

Garethrprice · ‎30-03-2025

@Spook666 Have you tried putting in a random combination of numbers when it wants the account number. If it confuses it enough it may come back with “Please hold, connecting you to an operator” 🤷‍

Peter_W · ‎30-03-2025

Hey there @Spook666, welcome to the Community!

When you're calling up, are you going through the visual service or the regular phone menu?

I've given this a test and you should definitely be able to get through to a Guide without your account number.

Just follow the options towards home billing, and you'll be able to speak with someone.

Peter