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Can't get HD Channels After moving from BT :(

Nmesmeric
Investigator
Investigator

Hey!

I was with BT for years. Had HD sports etc with a you view box. rang up to renew last week and got moved to EE on a 24 month contract. All good. 

Got the new tv boxes etc. However, it turns out because my internet (through the same BT hub) is 16 MBS they won't offer me any HD channels. Couldn't quite believe it, after having sky sports and bt sports with HD for years with same speed Internet and same router.

I rang up a second time to to validate. And yes they won't offer me HD. So I had to cancel! Really didn't want to cancel, and not sure who I'm going to go with now. But all seems a bit mad. 

Was there any way round this? Is this some new policy?

Thanks for your help. Sad to be leaving. 

 

 

10 REPLIES 10
cgee1
Investigator
Investigator

you have to pay for it  same as sky