Can not log on to HBO but have TNT sports through EE

[Diane8406]

Hi,

I can not seem to log on to HBO max to watch TNT sports which I pay for through EE. I never signed up to Discovery+ 

I have tried a few things but just can not log on.

Should I contact EE or has someone else had this issue?

With just with the TNT sport does this also mean you wont have access the whole of HBO max and would I still need to sign up for the full access?

Many thanks for any help 

[Peter_W]

Cheers @Paulqu11, I'm glad you managed to get that sorted 😊

Peter

[RobinMarsden]

Thanks Peter.

My Discovery Plus subscription through Apple from last year has expired, so I need to access and activate HBO Max via EE so that I can subscribe through HBo Max.

Is there any way I can do this today?

Thanks,
Robin

Sent from my iPhone

[Peter_W]

Thanks @RobinMarsden, is it the activation route outlined on this help page that you're following here?

If that's correct, where does this seem to be going wrong?

Peter

[Sparky64]

I am unable to access HBO Max to view my TNT subscription.

I have tried to find help with this and am being diverted to other people’s questions about the same thing. This is following the link to find a solution. 

With due respect I just want a solution, I don’t want to know who else is in the same position. 

[DarrenDev]

With all due respect @Sparky64 you can't expect us to go through the same list of questions with you and provide the same answers every time - that only wastes your time, and ours.

Have you read through this post, which covers pretty much every scenario, and what you need to do:

https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026

[Sparky64]

I would have done if the ‘find a solution’ link had sent me to it. Instead I was forwarded to the long chain of customer queries. 
I will try the link now. 

My ‘due respect’ is to the validity of the queries of others. I am surprised at the passive aggressive text manner of someone involved in Customer Service. 

[Alexyag]

Is anyone else still experiencing problems with this? There’s no way I’m able to activate hbo through the app

[Debbie_G]

Hi @Alexyag.

Welcome to the community.

I’m sorry to hear you’re having trouble activating HBO through the app.

You can find some useful information to help on the link @DarrenDev provided above.

If you're still having issues, please get in touch with our customer support team. They can help troubleshoot and check that your account is set up correctly.

Debbie

[AyrtonKnowles]

Hi,

I have tnt sports through EE but have never actived it when it was on discovery plus. Can you explain how I activate it now on HBO max?

thank you

[TAzam]

Hi I have the same issue, trying to access Hbo max to watch TNT sports - I have gone to Plans & Subscriptions in my EE account and there isn't a button, please advise?