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Aerial not recognised.

Kernowblue68
Visitor

‎03-05-2026 11:39 AM

Hi all.

I have switched to EE TV and Broadband on Friday from virgin media  (boo) and when I have set up my box it didn't give me the option for aerial and has set up the box in wifi mode only.

I have rechecked the aerial and it works fine as it should when plugged into my TV. I have replugged it in to EE TV box pro and carried out a reset but keeping recorded programmes. Once again it gives me the the ethernet or wifi mode but no aerial option. I am struggling on how to sort the issue.

Any advice or guidance is appreciated. Thankyou in advance.

0 Helpful
1 REPLY 1
DarrenDev
EE Product Expert

‎03-05-2026 11:50 AM - edited ‎03-05-2026 11:51 AM

It doesn't give you an option @Kernowblue68 - if an aerial is connected then it uses it.  If it doesn't detect an aerial, it uses IP mode.  Your TV Box Pro is in aerial mode.

It asks for the internet connection regardless of TV mode.