Bill

[Stacey210716]

Hi im in contract broadband £34 n tv but bill is £55 saying now tv which i dont watch yes I pay for netflix but its saying ots £19 then when I read on down its saying £24 now tv is taking £9.99 and netflix £5.99 i dont watch now tv but its not letting me cancel can anyone help? Thank you 

[Chris_S]

Hi @Stacey210716 

Welcome to the EE Community and thanks for getting in touch.

I can imagine it's worrying when you're expecting your bill to be £34 and it's stating £55.

I'd love for our billing team to get this looked into for you and give you some clarity.

To speak to our billing team, you'd just need to give us a call.

Chris S

[DarrenDev · Accepted solution]

@Stacey210716 you have an Entertainment TV package at £19 a month, which includes Now TV and Netflix (the bill shows them to illustrate what is included).  Your TOTAL bill is £54.99 - £35.99 for your broadband, and then £19 for TV.

This is the same as it's been for the last 2 years - your subscriptions haven't changed.

If you'd like to change your subscription, or cancel anything, you'll need to give us a call.