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Apple TV box blurry picture

JaquiE2
Visitor

Can someone help please?  I have an Apple TV box and when I watch tv the picture goes blurry then correct back to clear then drops back to blurry. I can’t watch Prime and Netflix either no issues. Does anyone have any suggestions. 

check my broadband speed and it’s fine

 

thanks

1 REPLY 1
DarrenDev
EE Product Expert

I'm not sure if you're saying Prime and Netflix are fine or not? You said "can't" and then "no issues".

What you're describing would suggest a poor wifi signal or a poor internet connection speed.  You say the connection speed is OK, which suggests the Apple TV isn't getting a strong enough signal.

The picture quality dropping is the Apple TV's way of adapting to the available internet bandwidth.