Apple TV 4K & 2 Mini Boxes Issue

[Taikin]

I have an Apple TV 4K and 2 Mini TV boxes as per my subscription (i.e. TV Extra Box: Duo). However, if I tried to watch TV on the 2nd Mini Box on my 3rd TV,  I get a message saying that I have "... too many boxes running unless I make that box the default by pressing OK and that the TV subscription will stop on the other box..." 

I set up live tv on the EE TV app on the Apple TV 4K using my EE ID.  

I was wondering if there is a setting that be changed to resolve this issue?

[Weerab2024]

@DarrenDev was able to sort this out for me during the week.

Hopefully he or one of the mods will be able to sort this for you soon. 

[Taikin]

Hi Weerab2024,

Thank you very much. 

I will get in touch with him.

[DarrenDev · Accepted solution]

Your order looks a bit unusual @Taikin so I can't follow why it's missing the 3 box subscription, but I've fixed it now.

[Taikin]

Thank you very much @DarrenDev . Do I need to do anything from my end?

[DarrenDev]

Nothing you need to do @Taikin - the message should just stop appearing now, when you move between boxes.

[Taikin]

Thank you @DarrenDev. 

[Stevef1964]

Hi, Ive just received my two free Mini TV boxes and I get the same message telling me I have too many boxes connected. I suppose my 3 box subscription hasn;t been set up either.

Darren, could you take a look for me please?

[DarrenDev]

Your issue appears to be different @Stevef1964 - you have 2 different accounts in your name at your address - your new boxes are associated with your old TV account.

Can I ask you to please send me an email at tv.apps@ee.co.uk providing your EE account number, and I'll open an investigation.

[Stevef1964]

Darren, email sent