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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3829 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Orders

A place to ask questions about your orders from EE.

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Activity in Account

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Top UP Help

Hi,    I am abroad and don't have credit to send sms to 150, could someone help me top up ? I have a voucher. Thank you

bimbam12 by • Explorer
  • 15 Views
  • 3 replies
  • 0 Helpful

website is so bad

Trying to navigate my way around the ee website is proving to be utterly irritating.  Some pages I go to aren't working at the moment.  I've cleared cookies as suggested and still it continues.  I really do wish ee would improve the website.  It's al...

PollyBag by • Investigator
  • 1469 Views
  • 26 replies
  • 16 Helpful

Resolved! Link business phone to personal account

Hello,I’ve been provided with a business phone on a business contract and I was told I could pick n inclusive benefit from a list of options.In order to pick my inclusive benefit, I created an ee account and tried to link my business phone. I get the...

Paolo66 by • Visitor
  • 27 Views
  • 2 replies
  • 1 Helpful

EE Perks Account Deactivated

Hi, My EE perks account has been deactivated and I have been told that I need to re-register but cannot do this until you have removed my previous account.  I have been trying to sort this out for over a week now and have numerous PM's informing me t...

firepool by • Investigator
  • 45 Views
  • 5 replies
  • 1 Helpful

EE text threatening disconnection for non-use

Just received a text message to inform me that as I haven't made a chargeable call / text within the last 6 months, EE are going to cancel my remaining credit and disconnect me within 3 months. I'm in my account portal online right now and can see th...

Ee perk deactivated

My ee perk account has been deactivated as I did not do the registration in time. Is there anyway this can be sorted to get the EE perk codes? I have called 150 and there is no option to speak to anyone about it.Sophie 

Add ons

A month or so ago I activated some add ons including free apple music. In the end I didn't get around to activating this and now I can't find the code that was texted to activate this add on Any ideas how I can get this set up now? Thanks  

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