imvoice unavailable

[Crithwood]

2nd month now that monthly invoice is unavailable to download. Both website and app yield same result, "try again later" it says, but same message appears. Phoning the helpline gets " we're currently very busy", and an interminable wait for a human to answer.

Its pretty unsatisfactory to be unable to get the invoice. Perhaps I should arrange for the direct debit to give that same answer back "try again later" !!

[Chris_B]

@Crithwood  It’s working for me I just tried it.    Have you spoken to customer services about this ? 

[Crithwood]

I find it almost impossible to get through to customer services .

Geoff

[James_B]

Hi @Crithwood,

Our Customer Care Team will be happy to help you with this if you get in touch.

There's also a live chat option available if that is more convenient for you.

James

[Crithwood]

That's what they say, not what they do. I spent 45 mins waiting in a queue
yesterday.


Geoff

[James_B]

Hi @Crithwood,

I'm sorry to hear there was a queue when you tried to get in touch.

Have you tried at a different time of day?

James

[Crithwood]

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I did try another time and got a first time response.

Apparently the inability to download the invoice is a known issue, and its being worked on.

It must be complicated or difficult as its been like tis all this year.

Geoff

[James_B]

I'm glad Customer Care are aware of the issue and I hope it is resolved soon @Crithwood 

James