high bills

[madhuri28]

hy everyone 

i am out of country from last month and i am getting high bills since i am out of country 

can anybody tell me what’s happening? 

[XRaySpeX]

Where are you? Are you using your EE SIM out there?

[madhuri28]

i am in india right now 

i am not using for calling and texts here 

just using watsapp 

[XRaySpeX]

You're using data then. Are you using data over the mobile network or over WiFi? Have you bought any data passes?

[madhuri28]

i am not using data here 

no i didn’t bought any extra data 

even i bought 2 iphone there with sim 

i am not using those 2 sims as well still i am getting high bills

[XRaySpeX]

If you're using WhatsApp the you ARE using data. I'm asking you how are you using WhatsApp?.

[madhuri28]

i am paying high bills from last 2-3 month 

now i am in depression still i don’t have much work and i am paying high bills 

i didn’t used any extra service and this month i got charges for extra service 

[Linzi_H]

Hi @madhuri28 

I know it can come as a shock when your bill is higher than you're expecting it to be.

Have you had the chance to view the full breakdown of your bill online yet? If you have extra charges, that indicates you're using services outside of your standard allowances. 

Please look at our help page if you have problems paying your bill and make sure you speak to our team directly using the contact information on that page.

Linzi 

[madhuri28]

i requested twice to call me back for talk about the queries

still don’t get any call 

can someone tell me why this happened ? 

thnxx

[bristolian]

This forum does not have access to individual customer accounts and you were correctly advised previously, to call into CS to discuss your specific circumstances.