help

sasha05
Visitor

‎01-09-2024 10:47 AM

I just tried to add beats to my plan, it took the up front payment then said it was unsuccessful. I want the beats added to my plan or my money refunded but i do not have time to call because im in work all day every day.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎01-09-2024 11:10 AM - edited ‎01-09-2024 11:10 AM

Hello @sasha05 ,

Welcome to the community,

We are not customer service but a public forum.

If the add on was unsuccessful, you should get the money refunded within 7-10 days. If on contract, you can find live chat via the EE App or by logging into your account via the website.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful