WhatsApp keeps stopping

NickTT
Explorer

My WhatsApp keeps stopping.  I've followed all technical advice. I'm now referred to my service supplier in case its a problem with EE. Has anyone had this experience and resolved it? If so, how?

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

In what way does your WhatsApp "keep stopping", and what technical advice have you followed? You've not said.

EE is a mobile network operator and their only involvement in any third party app is to provide a mobile internet connection on your phone - is this working for other functions?

Does your WhatsApp still "keeps stopping" when you're connected to the internet using WiFi? That would rule out a mobile network issue at a stroke.

I take your point. However I'm now with technical support. They recognise the problem and are helping to address it. I'll keep you posted!
bristolian
EE Community Star
EE Community Star

EE's network technical support are not customer-facing, EE-CS can help with network issues.

Who is "they" and what problem have they identified?