Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement sim still not working

Michellegab
Visitor

‎23-01-2024 07:15 PM

Just received my replacement SIM card today, Inserted it and still nothing, I’ve been without my phone for 5 days now while still paying for my contract, every time I speak with someone they need to send a validation code to my mobile number that is currently not working so I’m not sure how I’m supposed to activate this SIM card which is also attached to this number 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎24-01-2024 08:06 AM

Hi @Michellegab 

Thanks for coming to the community. 

If you can call us again and let our guides know you have received the replacement SIM card and need to register the SIM over the phone, they should be able to verify the details and help you get the SIM registered. 

Leanne.

0 Helpful