Remove content lock on MY WEBSITE

[andren]

When I try to access my website www.thebarattemple.co.uk I am restricted with a message saying the site is blocked as a safety feature, please advise how we can get this removed as our site does not contain explicit material or anything not suitable for minors and we want to ensure access for your customers.

Your prompt attention to this matter is appreciated. Feel free to reach out if further information is required.

[Northerner]

Hi @andren 

Visitors will need to remove the content lock : https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Alcohol and tobacco sites are blocked on Strict settings.

Thanks 

[andren]

Thanks but this is exactly my point, it's not an 'alcohol site'. It's a bar and kitchen. Similar to All Bar One which isn't blocked. 

I would like EE to advise how we update our site with their content settings so that all EE users are able to access this site without it appearing that they are trying access something illegal or immoral. 

[XRaySpeX]

It's only a pub with limited food; really just a boozer! It's nowhere like All BarOne

[XRaySpeX]

---

@andren wrote:

appearing that they are trying access something illegal or immoral. 

---

or adult. Or "It's Illegal, It's Immoral Or It Makes You Fat"  😉!

[andren]

Thanks for your reply and checking out the site. I only put All Bar One as it is a national chain that people will hopefully recognise. There are plenty of 'boozers' local to me that I can access when on EE network so it doesn't seem to make sense why our site has been restricted. If someone from EE can advise I would be grateful

[Northerner]

Hi @andren 

Use this prompt in ChatGPT or other AI

You are a UK web filtering and mobile network content-classification expert.

Analyse why the website https://thebarattemple.co.uk/ would be blocked by EE mobile data in the UK.

Explain:

Whether the block is caused by website code, scripts, or security issues (be explicit if it is not).

How EE’s Content Lock / Adult Content Filter works and what categories typically trigger it.

What specific on-site content, wording, navigation structure, or page themes would cause EE to classify the site as blocked (e.g. alcohol, nightlife, age-restricted language).

Clarify what is not causing the block (malware, SSL, cookies, GDPR banners, etc.).

Provide practical, real-world solutions, including:

EE reclassification / review process

User-side workarounds

Optional wording or structural changes to reduce false positives

Write the response in plain English, suitable for a site owner or business user (not a developer), and be definitive and confident rather than speculative.

Do not invent specific lines of HTML or JavaScript unless they are verifiably present; instead explain how content classifiers work in practice.

Structure the answer with clear headings and prioritise the most effective fix.

This gives you the answer and solution for EE and your site. 

Thanks 

[Ali_A]

Welcome to the Community @andren 

As @Northerner mentioned, customers would need to switch off their Content Lock settings for accessing sites that come under restricted categories. Alcohol focused sites would be categorised as 18+ access. 

However, I've passed this on to our categorisation team to take another review. 
This may take some time. When I have an update I'll pop a reply here.  

Thanks 

Ali 

[XRaySpeX]

@andren : Sorry, I was rather disparaging about your bar earlier when reducing things to their basics. I'm sure it would be an excellent experience & if I were still in London I would be sure to visit it.

Aside from that, I should think that if you & your users can access the sites of bar/pubs chains & other local bar/pubs there is no reason why you should not access yours w/out having to do some network specific jiggery-pokery. Anyway it should not be EE who classifies these content restrictions but somebody like IWF (Internet Watch Foundation). That way the restrictions would be consistent across mobile networks.

[andren]

This is really helpful, thanks. ChatGPT has scanned the site aqnd found no malware or bad code etc. It suggests it is EE mis-classifying and recommends 'Email safeguard@ee.co.uk with your site URL, explanation of business purpose, and evidence that content is legitimate (bar/restaurant, no harmful material).' (putting this here in case it helps anyone else in the future.)

Thanks again