Problem with new handset

[Joandfreddie1]

I have recently upgraded my phone for some reason I can't call or text from my new handset,comes up with not registered on a network. Also I asked for Btsport on my add ons but I haven't got that either

[Schockwave]

Hello @Joandfreddie1 ,

Welcome to the community,

Have you put your original SIM card in, that is the one you had with your previous phone? Or were you trying to use a new SIM card? You just need to put in your SIM card from your previous phone.

I would suggest taking a look here for setting up BT Sport:

https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-b...