Problem with new handset

Joandfreddie1
Visitor

‎17-09-2022 02:34 PM

I have recently upgraded my phone for some reason I can't call or text from my new handset,comes up with not registered on a network. Also I asked for Btsport on my add ons but I haven't got that either

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Schockwave
EE Community Star
EE Community Star

‎17-09-2022 02:54 PM

Hello @Joandfreddie1 ,

Welcome to the community,

Have you put your original SIM card in, that is the one you had with your previous phone? Or were you trying to use a new SIM card? You just need to put in your SIM card from your previous phone.

I would suggest taking a look here for setting up BT Sport:

https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-b...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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