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Phone is saying I don’t have sim

Liam1311
Investigator
Investigator

‎30-09-2025 10:17 AM

I’ve been using my phone for months but now all of a sudden it’s saying I need to set up my eSIM something I done months ago when I got the phone and now I have no data 

any fixes to this? 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎30-09-2025 10:58 AM

Do you have an active SIM in the phone? Be it physical or electronic.

Data & voice calls require a network connection which in turn needs a valid SIM.

Schockwave
EE Community Star
EE Community Star

‎30-09-2025 12:18 PM

@Liam1311 , did you accidentally delete your ESim? If that is the case, I would advise you to speak to customer service and they should be able to sort this out for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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