13-11-2022 11:40 AM
Hi I opened the box to my brand new 5G router - - put my SIM card in My brand new router and I thought it was the right size - but it’s fallen through the slot - down into the router and I can’t seem to retrieve it… what do I do?
13-11-2022 02:13 PM
Hi @AbigailH.
Is it completely stuck or is it moving around?
You could try taking it to one of our stores to see if they can help.
Jon
13-11-2022 02:28 PM
You could well end up reporting the SIM lost (which is accurate), and getting a replacement.
The store should be able to help with the replacement at least.
