cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Keeping the phone

Kermit2
Visitor

This may be a silly question but I can’t find an answer using the chat bot. Do you get to keep your phone at the end of the contract? Also if you upgrade do you have to send your old phone back? Many thanks

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Kermit2 

If on finance and once paid off or if not on finance and your contract ends the phone is yours to keep.

No, you keep the phone even if you upgrade unless you trade it in. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Kermit2 

If on finance and once paid off or if not on finance and your contract ends the phone is yours to keep.

No, you keep the phone even if you upgrade unless you trade it in. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.