Invoicing

[Clair12]

I've had my business number for only 6 months, about 3 months ago the billing system on the website stopped giving me access to the invoices.  Every month I have to call EE to ask them to send me my invoice, this quite frankly is rather frustrating, I'm told there is a glitch in the EE website.  Well surely this should have been fixed by now.  I now want my January invoice but still have no access.  There is no option to email a complaint, there is no option for live chat.  

Does anyone else have this problem?

I'm thinking of leaving and going to a new provider!

Thanks Clair

[Leanne_T]

Hi @Clair12 

Thanks for coming to the community. 

Do you get an error message when you try and access the bills? 

Did our business guides raise a support ticket to get your EE account looked into? 

Leanne 🙂

[rtazzini]

I must waste 5-10 minutes every month trying find my monthly business invoice to downlaod.
Please ., please, please put it on the first page when I log into my account. It's far more valuable than my current usage that takes up half the screen! Thank you. 

[Leanne_T]

Morning @rtazzini 

Thanks for coming to the community and leaving this feedback for your EE account 🙂

Leanne.

[click71]

It's still broken.

[Leanne_T]

Hi @click71 

Have you spoke to our tech guides to get an update for the EE account? 

Thanks. 

Leanne.

[click71]

Yes, every month when I need to try and get my bill. 

[Leanne_T]

I see, thank you @click71 

This will be getting looked into by the relevant support team and once the team have an update they will let you know. 

Leanne.

[click71]

Well it's been down since November 2023 (yes, seven months) so I won't hold my breath.

[l222net]

I have the same problem and it's becoming really frustrating that i have to ask for it every month, this has been going on for 12 months now which is not acceptable.