I was denied a phone contract.

Saricevs
Explorer

‎28-03-2023 08:17 PM - last edited on ‎28-03-2023 10:07 PM by EE Community Moderator

I want to know when will my money be returned?

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5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎29-03-2023 08:10 AM

Hi @Saricevs,

Welcome to the EE Community. 🙂

Does the payment show as completed or pending in your online banking?

James

Kirigaya_Kazuto
Star Contributor
Star Contributor

‎29-03-2023 08:29 AM

If the money in on an authorisation hold, it should fall off within 30 days, if the payment clears, then you'll need to ring EE

 

realistically, no money will have been taken if you fail a credit check

Saricevs
Explorer
In response to James_B

‎29-03-2023 09:16 PM - last edited on ‎29-03-2023 11:01 PM by EE Community Moderator

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[Mod edit: Image rejected as it contained personal information]

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Katie_B
EE Community Support Team
In response to Saricevs

‎30-03-2023 07:41 AM

Good morning @Saricevs. 

Welcome to the community.

I am sorry to hear this. 

You should receive a refund within 14 days. 

Katie

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XRaySpeX
EE Community Star
EE Community Star
In response to Saricevs

‎30-03-2023 12:04 PM

It's just pending. It'll just drop off your bank a/c when EE do not continue with your order.

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