Extra bill

[cmw1312]

My bill has increased after a year, which happens, fine… but the last two months I’m also getting invoiced a separate bill for a few pounds. Haven’t added anything on? Any ideas? 

[Chris_B]

@cmw1312   So your getting 2 bills ?   Have you looked at your EE online account to see what this is about? 

[Leanne_T]

Morning @cmw1312 

Thanks for coming here. 

Is this second bill showing on the same account but with a new number? 

How much are you being charged? 

Leanne 🙂

[cmw1312]

Yeah so I pay £22.88 for the iPad SIM card.. originally £20, but went up this year.. now last 2 months there’s a separate £1.48 for “part charges” .. it comes out as a separate direct debit too 

[cmw1312]

£1.48… it’s an iPad SIM card, so data only. But yeah same number, it’s odd though it’s two separate bills and it comes out as 2 separate charges on my bank statement 

[Leanne_T]

Thanks @cmw1312 

I would suggest contacting our customer care team by calling 07953 966 150, and the team will get this looked into for you. 

Leanne.