Data and service

[DF14]

Hello, my data or calls aren’t working. My bill is paid but it’s still not working . I’m unable to get though the phone service as on constant hold for over 1 hour 

[Katie_B]

Good morning @DF14. 

Welcome to the community. 

I am sorry to hear this is happening. 

Are you able to receive calls?

Are you connected to the EE network?

Has your account previously been suspended?

Katie 🙂