04-12-2023 06:29 PM
05-12-2023 07:39 AM
Hello @Hope-springs.
Welcome to the community.
Do you come across the same error when logging in via the website?
Katie
05-12-2023 07:51 AM
Yes, tried everything. Called Customer care on numerous occasions. Spoken to tech team but the say they’re ’working on it’. This has been a problem for months. Getting pretty fed up to be honest.
05-12-2023 08:04 AM
I am sorry to hear this @Hope-springs.
Has a ticket been raised on your account by our technical care team?
Katie
12-12-2023 06:01 PM
Same! Have tried for months and get sane response! Can’t be the only ones! They said they would send them and they never did!
13-12-2023 07:53 AM
Hi @Theresa101069,
Welcome to the EE Community. 🙂
What happens when you try to download your bill in the EE app?
James
13-12-2023 08:55 AM
13-12-2023 09:22 AM
Hi James, Thanks for the welcome.
I joined out of desperation for the last 4/5 months of invoices that I have not been able to produce, as each time on the desktop, on my iPad, and on my phone app it says there is a problem and they are working on it. I also telephoned in and was promised the paper bills free of charge, yet never received them.
I do believe it is my legal right to be provided with proof of invoicing as a business account to provide this to the HMRC as evidence for corporation tax yet you are not providing this. Can I be set up for paper copies?
13-12-2023 09:58 AM
Hi Hope-springs
I called 07953966250 and they put me through to a lovely guy in technical Swakshar chatterjee, who emailed my last 5 months of invoices. He said I could email him back for any future issues.
I highly recommend that you do that.
13-12-2023 11:10 AM
Thanks for the update, @Theresa101069
I'm happy to hear Swakshar was able to resolve this for you.
James