Can I take my EE phone abroad,

Marc60
Visitor

‎18-07-2023 08:32 AM - last edited on ‎18-07-2023 09:17 AM by EE Community Moderator

one of our users has gone abroad to the USA and is reporting there phone isn't working. there number is ***********. I assume international roaming is not allowed which is fine but please can you confirm that?

 

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0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎18-07-2023 09:38 AM

Hi @Marc60 

Thanks for coming to the community. 

Sorry we have no access to the account on the community. 

To check if roaming can be set up, the account holder will need to get in touch with our business care team to get this looked into. 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2023 11:36 AM

Roaming is usually allowed but the user would've needed to have activated it before leaving UK if on contract.

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