Business invoice download button disappeared

[Corkcranehire]

We could always go to invoices and click on the download button but the button has recently been removed and the page options changed. How do we access and download the invoices now?????

[Jon_K]

Hi @Corkcranehire.

Welcome to the community.

If you open a bill and scroll to the bottom of the page do you have the option?

Can you try another browser?

Jon

[Corkcranehire]

Hi, Ive tried 3 browsers and its because the page layout has changed. the download button has been removed.

[Leanne_T]

Hi @Corkcranehire

Do you have the Billing and Payments section showing? 

Leanne.

[Corkcranehire]

Hiya,

Yes there is the invoice drop down at the top to choose which one then 4 tabs at the bottom for history, direct debit and 2 others. oh and a 'was this page useful' at the bottom. which currently it isnt ;( 

[Leanne_T]

Thanks @Corkcranehire

Are you logged into your My EE account online or the My EE app? 

Leanne.

[Corkcranehire]

My EE account

[Leanne_T]

Thanks @Corkcranehire

In this case, please call us on 150 and the team can get this looked into further for you. 

Leanne 🙂

[Corkcranehire]

Yeah tried that and chat. they just dont understand the payout has changed

[Leanne_T]

If you can try us again and let them know this option is not showing anymore for the account, they may be able to set up paper bills for you @Corkcranehire

Leanne.