I have literally just gone through this myself with EE.
There has been 0% accountability at the fact that my info was leaked from store (they knew i was in store looking for an upgrade, and before you say, i was at the back of the room with an elderly couple in store at the time). I have been pushed from pillar to post, was told issue would be resolved after 24 hours, it has been over a week. Also was told that the said scammer passed all security checks afyer failing to answer the password on the account.
How can EE state that they have their customers security and data protection at heart when they also allow things lile this to happen?
I was also garunteed by EE that these people had no access to finacial information, they managed to steal ££££'s.
Got a text to say matter is resolved and i am 3 days late on paying my bill.
There is 0 accountability, no apology, not even a sniffing of peace of mind? No one in the call centres seemed to want to deal with it and was bounced around 3 different people before someone finally decided to help, then was told the person in the fraud department didnt want to soeak to me incase i lost my cool on the phone (understandable when your entire life has been stolen i should think!).
My main question is...how can you say you understand the importance of sim security, when you still cant protect your customers data and privavy properly?
