cyber security

[emmyj10]

i have signed up for EE Cyber Multi security package but no idea how to set this up any advise. not received any links to follow as stated online?

[Linzi_H]

Hi @paulieboy22 

If this is still not resolved or you'd like to discuss your experience, please Fill out our complaints form. A dedicated member of the team will get back to you within 7 days, if not sooner. 

Linzi 

[paulieboy22]

Hmmmmm let me see 

ee complaints procedure 

“I’m sorry your not happy let’s open a complaint procedure here’s your case number “ 

24 hours later email received “we’re sorry your not happy please call us to discuss”

me call number “sorry there is no complaint with that reference number let’s raise a case a somebody will contact u “ 

24 later email received “we’re sorry your not happy please call us to discuss “

me call number “sorry there is no complaint with that reference number let’s raise a case a somebody will contact u” 

see a patten here ? 

200 complaints 157 closed by ee whithin  1 hour with nothing happening (makes there figures look good”

other complaints just circle of lies 

like I said shower of s^%t 

[Linzi_H]

If you've had a complaint closed within the last 28 days, the team will be able to reopen this for you @paulieboy22. So I would suggest using the webform I've linked above. 

For further information, please see EE Complaints Code of Practice.

Linzi