content lock

Nesamoningas7 · ‎27-01-2023

Hello. How can i unlock content lock please? Cannot find anywhere

Katie_B · ‎28-10-2023

Hi @Honey100.

Are you a pay as you go customer looking to remove content lock?

If yes, please either give us a call or visit your local EE Store with photo ID.

Katie

Amheys · ‎01-11-2023

Yes please

Leanne_T · ‎02-11-2023

Hi @Amheys

Please see our 'How Do I Turn On Parental Controls on My Device?' help page for details on changing your content lock settings 🙂

Leanne.

Floratuitt · ‎16-11-2023

Pay as you go

XRaySpeX · ‎16-11-2023

@Floratuitt : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SteveTh1 · ‎24-11-2023

It doesn't work for me as well, even after adding my card details.

What can I do?

Katie_B · ‎25-11-2023

Hi @SteveTh1.

Are you a pay as you go or pay monthly customer?

Katie

SteveTh1 · ‎25-11-2023

Monthly customer.

But what I don't understand is as soon as I enter my credit card details, it shouldn't ask me to confirm my age again as to prove it, it ask us to add the same details.

Katie_B · ‎26-11-2023

Hi @SteveTh1.

Thanks for confirming.

You can remove content lock by logging in to your EE account under Plans & Subscriptions.

Please keep me updated on how you get on,

Katie

SteveTh1 · ‎28-11-2023

Hello Katie,

For multiple days now, it was written the the service isn't working.