age verification

[Mikail27]

Please remove age restrictions. I am over 18

[Lf222222]

Why you so rude to people ent you here to help 😂

[Ali_A]

Hi @Lf222222 

As @XRaySpeX mentioned, the ID verification on the App is only used for security validation. 
For age verification on Pay as you go, the two available options are:

• Call EE on 150 with a credit card handy to verify your age. 
• Visit any EE store with your photo ID

Hope thi helps! 

Ali

[mattNn]

Hi,

I was in the store and looked like not working this age verification.

Person told me all is done.

What I can make now to this will work?

I don't have a credit card.

[Peter_W]

Welcome to the Community, @mattNn 

Are you a pay monthly or pay as you go customer?

For the latter, photo ID in store or a token credit card payment are the only options available for removing content lock. 

If you're still finding things being blocked, it's worth giving your phone a restart to see if this helps kick the change into gear at device level.

If you continue to struggle from there, please give us a call and we can double check what's showing at our end.

Peter