06-02-2025 05:04 PM
Hello, I am in a terrible situation and am really stressed out over it. Every account I have ever owned, from Instagram to my crypto, to my old game accounts from PlayStation, Xbox- everything I have and have spent money on, even all my emails and my Apple account-are linked to a number that you guys deactivated. I paid my contract for years and missed 3 or 4 payments near the end , and couldn't use my phone as you shut down my data and credit. I always intended to pay my bill, but sometimes over 2 years, things happen, and I was going to be a little late and didn't want to affect my credit score, which was the main reason I started the contract. I also needed my number to access my accounts . When I phoned up and asked how long after paying my final bill I would have access, I was told I can't have it back. Is there any way possible I can get access to the codes being sent to my number to change my 2FA and regain access ? I recently lost my phone too and cannot find it as someone picked it up. It has the SIM card in it with the number, so I am unable to ring or send texts to ask if somebody has it or get the codes to my number to access my Apple account and track it. Now I have lost money, emails, all my social accounts, pictures, videos, and game accounts because I had an issue being able to pay on time some months. I will pay all my money just to get the codes -I have no idea what to do. Please, please, please help me in any way you can. I am begging you to help me; I just need the codes, if not the number. Nobody has it because it says it's not recognized.
Solved! See the answer below or view the solution in context.
08-02-2025 11:35 AM
@195264961 wrote:
thank you Peter i have already phoned EE and they told me i cannot have my number back is there nothing else i can do?
If CS have advised you that your number is irrecoverable, then your number is irrecoverable.
I would recommend you start making alternative arrangements for all your accounts.