Tap2bill

[Moggy56]

Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing. 

I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refers to customer.service@tap2bill.com. I have never sent a text to this number or received one and when I looked at “who called me” on the internet, many people have reported this as a scam. I’m not too concerned about the small charge but wanted to ensure nobody else gets caught. 

I have chatted to ee to report this who were very helpful and put a 'charge to account bar' to prevent this. They also refunded the 56p, not that I was worried about that. Looking at previous topics here the last time it came up was 2019 (That I can see) so maybe they have resurfaced. Hope this helps.

[Sharon-L-52]

This must be happening again I have had 2 charges on my bill and when you try to email them it gets thrown back as no email so frustrating that people can do this and EE let them . As i can  see it has happened before so why is EE allowing it to happen 😡

[Alex_H]

Hi @Sharon-L-52,

Welcome to the EE Community

Have you checked the short code on your bill against our charge to mobile page, as that will get you the most up to date contact number and email. 

If you have one number on your account you can text BAR to 150 to block being able to pay third party companies through your EE bill. If you have more than one number you can place the bar by giving us a call.

Alex

[Chris_B]

@Sharon-L-52  because EE have no control over this.   It’s a charge to your EE account, how does EE know it wasn’t sanctioned by you on the first place ?  You’re assuming EE know it wasn’t you when in fact they don’t.