03-10-2022 02:39 PM
Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing.
I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refers to customer.service@tap2bill.com. I have never sent a text to this number or received one and when I looked at “who called me” on the internet, many people have reported this as a scam. I’m not too concerned about the small charge but wanted to ensure nobody else gets caught.
I have chatted to ee to report this who were very helpful and put a 'charge to account bar' to prevent this. They also refunded the 56p, not that I was worried about that. Looking at previous topics here the last time it came up was 2019 (That I can see) so maybe they have resurfaced. Hope this helps.
06-07-2025 09:34 AM
06-07-2025 09:36 AM - last edited on 06-07-2025 09:46 AM by Linzi_H
Sorry but as I explained this third party is a scam and you need to refund
the money and block the third party
[mod edit: remove personal details]
06-07-2025 09:56 AM
Shortcodes 60599 and 60551 both have contact details assigned to them on our help page 👉 Third Party Phone Bill Charges. There is an email address on each for queries, alongside a phone number @Jmichaelbrook @Drrodh
I'm not too sure why you're facing issues contacting these numbers, as I have tried both this morning and they're working with no problems at all.
Please try and reach out again when you have the time.
Linzi
06-07-2025 09:59 AM
06-07-2025 09:59 AM - last edited on 06-07-2025 10:02 AM by Linzi_H
These are HMRC numbers and they say they do not charge for texts (which is
correct) and do not use tap to bill. This is a scam
[Mod edit: remove personal details]
06-07-2025 10:07 AM
If you get in touch with our team directly, they will be able to help further @Drrodh @Jmichaelbrook
They can discuss the charges in further detail and open a complaint if needed.
Linzi
06-07-2025 10:12 AM
I have been in touch at least twice and I am just fobbed off and they do not understand. Your are supporting criminal activity and I think the Ombudsman is next stop. I am relying on the third party text barring as sorted by your guides to have stopped this but I am not convinced they are able to understand the issue. This is really annoying
06-07-2025 10:53 AM
I'm disappointed we've left you feeling that way @Drrodh
If you remain unhappy with the advice given, I would suggest using the complaints webform, and our team will aim to respond within 7 days.
Take care,
Linzi
24-07-2025 10:56 AM
Came here to say exactly the same. I’ve had 8 amounts of 21p all removed at the same time on 20.06.25. Same company customerservice@top2bill.com
EE you need to do better, clearly there is a much bigger issue if this company is able to infiltrate numerous customers accounts and make bogus charges. Where does this stop?
I will be reporting this too, and am also considering the ombudsman.
I’ve been an EE customer for a number or years too, but if I’m having to monitor my account like this it’s just not worth it.
Again EE you need to investigate this and you need to do better to protect your customers.
24-07-2025 01:34 PM
Hi @AMB321
Welcome to the community.
You can find some information around charge to bill services on our Charge to bill help page. There's a tool on there that helps you find contact information for the service that you've been charged for.
If you would like to discuss this with EE, our customer support team are on hand to help you with it. There's also the complaint form that @Linzi_H posted above that you can use to get this logged against your account. If you fill that in, our complaints team will contact you directly to discuss it.
Hope you get sorted.
Chris