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Suspicious text on payment processing failure

JOMO7
Valued Contributor
Valued Contributor

Text received from +447396898769

to my other phone, it says

EE: We could not process your payment. To continue using your account visit our website: 

[link removed for safety reasons]

HIGHLY SUSPICIOUS as we pay regularly, have credit on the account and the last transcation yesterday refreshed all allowances. 

Reported to Action Fraud by forwarding the text to 7726.

12 REPLIES 12
Linzi_H
EE Community Support Team

Hi @bree-014 

Thanks for letting us know about this. 

Please make sure to report the message for further investigation.

Linzi 

And I had one this evening from 07726 289635, and reported to 7726 as suggested above.  Curious that the sending number also contains 7726 ..........🤔

Matt_124
EE Community Star
EE Community Star

Purely a coincidence.

One is a mobile number of which almost any combination could be possible (after the first 3 digits), and the other is a short-code number.

It's like saying a mobile number beginning in "07999" would have something to do with 999 just because it contains that sequence of numbers.

There are such instances where this can line up however, such as EE using 150 and 07953966150 as numbers for calling Customer Services.