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SMS from EE

Tojarybka
Visitor

‎23-12-2023 09:55 PM - last edited on ‎23-12-2023 10:32 PM by EE Community Moderator

I’ve received the message saying: 

EE: We were unable to process your payment, please update your billing at <link removed>

I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in? 

Thanks 

0 Helpful
14 REPLIES 14
Rgreen7676
Investigator
Investigator

‎20-05-2025 09:23 PM

Also received from +44 7486 664647

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Rgreen7676

‎21-05-2025 08:22 AM

@Rgreen7676  And have you forwarded the message to 7726 ?  followed by the number when prompted? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team
In response to Rgreen7676

‎21-05-2025 09:08 AM

If you've already forwarded the message to 7726 @Rgreen7676 it may be with checking out our How to avoid scams webpage

Chris S

Rgreen7676
Investigator
Investigator
In response to Chris_B

‎21-05-2025 09:36 AM

I have indeed
0 Helpful
Rgreen7676
Investigator
Investigator
In response to Chris_B

‎21-05-2025 09:37 AM

Hi Chris, I have indeed.

coincided with a previous official reminder of when my bill was due, which didn’t relate

0 Helpful