Community Activity

Plan Add-On

As it can be seen from screenshots I have 4 add ons and one of them is EU Roaming Free, but I am forced to pay £15 for Roaming in Poland. How is that possible? If I won’t pay I am unable to use my phone!

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Slow browsing, loading images videos on social media

Hello, i bought new sim and i am keep facing this strange issue like i am getting good speed but when it comes to browsing website even like wikipedia, and loading images and videos on social apps it is like speed is only about 1mb i got new sim port...

Mahmadhc by Investigator
  • 71 Views
  • 9 replies
  • 0 Helpful

Roaming in Spain

My brother arrived in Spain today and is having the same problems.  I tried to sort it by phoning EE but they are closed. The app and EE online are undergoing maintenance.  It would have been better if we could add the 7 day pass in advance from the ...

jthaker by Explorer
  • 33 Views
  • 2 replies
  • 0 Helpful

old voicemail greeting removed

Please does anyone know why my voicemail greeting (that I recorded for Orange in the 1990s) has suddenly disappeared and been replaced by a standard one?   I have been using the same iPhone SE for several years and have not changed any settings.  I h...

eemh by Established Contributor
  • 44 Views
  • 5 replies
  • 2 Helpful

Unable to send text

I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in t...

i_hanjr by Investigator
  • 1726 Views
  • 10 replies
  • 0 Helpful

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Pyromanic by Investigator
  • 17486 Views
  • 38 replies
  • 73 Helpful

Roaming

Last month EE took some money from my account without consent .They said i was using roaming services and I never went out of the country. They got like 20 quids off me under this claim. Whenever I try to log in to their app am getting errors for lik...

CTM2 by Explorer
  • 25 Views
  • 2 replies
  • 0 Helpful