Plan.com

StampL · ‎13-03-2023

I’ve just received a call from plan.com to say that they are business partners and can help half the costs that I am paying: it seemed initially like they were from EE but the documentation was from plan.com. When I questioned it they said they’d call back once I have read up what I need to. Does anyone know if this is a scam?

Jon_K · ‎13-03-2023

Hi @StampL

I haven't heard of this one before.

It's not possible to downgrade your priceplan mid-term, so I'd be wary of what they were saying and this could be some kind of scam.

Thanks for coming here to notify other users of this.

Jon

Chris_B · ‎13-03-2023

@StampL Thats got scam written all over it.

Your contract is with EE and it’s for the amount you’re agreed to pay taking in to account the yearly price increase and this can not be changed.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎13-03-2023

What no. was the call from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Profile closed · ‎14-03-2023

@Jon_K I also received a call today from Plan.com on behalf of EE the number was 01925321437 she was trying to offer me a early upgrade but I am out of commitment it was a U.K. call centre.

Katie_B · ‎14-03-2023

Thanks for coming here and letting us know @Profile closed.

I will see if I can get any further information.

If you are ever concerned about a call please give us a call on 150.

Katie 🙂

waresy · ‎21-03-2023

Had the same today, slight variation on the number. 01952780643

James_B · ‎21-03-2023

Hi @waresy,

Welcome to the EE Community. 🙂

I can confirm that wasn't a call from a genuine partner of EE.

Did you give the caller any details?

James

waresy · ‎22-03-2023

Hi James,

Nothing particularly useful, just stating who they were calling from and that it was about our EE phones to 'save some money on the bill'

I said I would sort it with out local EE store.

James_B · ‎22-03-2023

Hi @waresy,

Sorry, I was checking if you'd given the person who called any of your personal details?

James