Phonecall offering new sim card

[Westthorn]

I received a call this morning supposedly from EE. The number calling was 07707297860.

The person calling wanted to send me a new activated 5G sim card as mine was out of date. There had been a number of complaints about the type of card I had and it would be replaced at no charge. Would I be at home to receive a package tomorrow? I said I would pick up the card from my local EE store. Apparently, according to the caller, that would mean I would need to pay for the card. I terminated the call and blocked the number.

Is this a scam or a legitimate EE number?

[Schockwave]

Hello @Westthorn ,

Welcome to the community,

This looks like a scam call, as your SIM card is working perfectly, so no need to change your SIM card and there is no such thing as a 5G SIM card, but a multi SIM card. Quite right to terminate the call, that number does not show on the list of numbers, who may call you from EE or their partners.

[Lesley_W · Accepted solution]

Hi @Westthorn 

Thanks for coming to our community.

As @Schockwave has said, that isn't listed as a number we would call from. You can see the ways to report any scam calls here Online Security: Avoid and Prevent Scams | EE.

Lesley