New scam alert: eenetwork@eesalesdepartment.co.uk

[Matfab91]

Hi Everyone,

I have been called by an unknown number that claims I am eligible for a 40% discount on either an upgrade or my current bill. I have not received any messages via the app or on my account that suggest this is the case. They also wanted asked for me email address, home address and postcode, which they should have as part of my information, so I did not share any additional info. 

I wanted to share this, as I worry others may be caught in this scam and wondered who I need to speak to to get this resolved. For your information, these are the contact details they reached out with:

 eenetwork@eesalesdepartment.co.uk and +44 2045153593.

Any tips or comments are welcome, thanks!

[XRaySpeX · Accepted solution]

Report it to EE by forwarding the email to phishing@EE.co.uk .

That domain, faked to look like EE, was created in Germany.

[Leanne_T]

Hi @Matfab91 

Just to add to @XRaySpeX's advice, to report the phone call please text CALL followed by the number to 7726 and our security team will get this looked into. 

If you would like to discuss upgrades or new contracts and to see what is available please call us on 150.

Thanks. 

Leanne

[NETHMIKAMBURUGA]

Today, I received a call from a number  - 02032892195 offering a monthly package at a discounted rate of £3 per month. I requested that they send me all the details via email, and they used the email address ee.mail@eenetwork.info to send the information.

They later called me back to confirm if I had read the email. I told them not to scam people like this. In response, they said something in an Indian language and then hung up the call.

[Rach_H]

Hi @NETHMIKAMBURUGA 

Welcome to the Community!

We don't want you to have any concerns about the safety of your information, so I'm gla to hear you were able to recognise that this wasn't a genuine call from us. You are also able to check the numbers our partners will call from, in case you're not sure of the number 🙂

Rach