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My voicemail has messaged from action fraud

CraigL861
Investigator
Investigator

‎21-08-2025 09:16 PM

This is a bit of a strange one...

My wife called me today and I missed call, she said instead of normal voicemail, it said that my number has been connected to fraud and to contact Action Fraud on their phone number.  I thought she was winding. Me up and asked her to call again when she was home and this time it didn't happen. Thought nothing of it.

My son called me tonight and I rejected the call as I was driving and just pulling into the street. The same message happened and he panicked. When I got in we tried again and got normal message. He then tried it again and the action fraud message happened, I heard it this time.

 

Has anyone else experienced this? I tried to call EE but couldn't get to speak to anyone. I also tried the action fraud number but it's closed. Bit perplexed with it all tbh. I am not involved in any fraud, and I'm sure if I was I wouldn't be using the phone number I have had for almost 20 years!!!!

 

Any help would be appreciated 

12 REPLIES 12
CraigL861
Investigator
Investigator
In response to Ronaldo_7

‎22-08-2025 03:28 AM

Have u got an app called Mask Off? To unblock withheld numbers, by any chance? My mate did a bit of digging online and asked me that...I did actually have the app after getting prank calls for weeks a few months ago.

The app is no longer available to download in UK.

In meantime I have turned off my voicemail.

0 Helpful
lexibility
Explorer

‎15-12-2025 08:12 PM

Hi. I have had a similar experience. My EE number had been 'spoofed' so I phoned EE and they said, just don't answer any incoming call if you don't recognise the number, as that shows the scammer that  yours is an active number.  With hindsight I should just have changed numbers at that point. What I actually did was a) follow this advice, and b) phone ActionFraud - though I have a feeling that they charged me £7 for reporting, which doesn't sound right, does it? 
Anyhow, the next thing I knew, my voicemail had a message on it to callers telling them to phone Warwickshire Police!  
When I changed my number, for other reasons, a few months later, the EE assistant said she didn't think EE had put this message on my line, but I couldn't think who else could have done this?

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to CraigL861

‎15-12-2025 08:58 PM

@CraigL861 wrote:

Have u got an app called Mask Off? To unblock withheld numbers, by any chance?

When a caller withholds their number, the recipient network should not send it to the recipient phone - thus no app should be capable of doing this, the signalling data is not present.

If a network is sending caller-ID when it's been withheld, that's a data breach.

0 Helpful