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If you want to protects kids online - ee is not the service.

Hudson80
Valued Contributor
Valued Contributor

‎06-08-2024 08:55 AM

So angry. Moved from BT last year as we got rid of the landline and still no basic parental controls! Was assured when we moved it would be the same service.

If you want to protect your kids online don't both with this service. Even the technical team said we are not up to scratch with other providers. Every other provider you can easily block websites and websites over 18 on the app.

Massive fee to come out of contract early. Told customer service you are not providing the basic protection for children but the response was there is nothing we can do. There is a new ee available that does have these controls (apparently - he wasn't totally sure), but have to wait another 9 months of my contract before they will move me to it. 

So another 9 months of unsafe browsing for the kids. Fantastic. Great way to make sure kids are safe online ee.

12 REPLIES 12
Hudson80
Valued Contributor
Valued Contributor
In response to Typhoochimp

‎12-08-2024 10:28 AM

Perhaps BT and EE Customer Sales and IT Support need to know this.

They do know this as they told me on the phone that the new one has it. Their technical team told me it wasn't up to scratch with other suppliers. They are not replacing legacy ones, I tried hard but they were not interested in helping out to stay protected.

 

0 Helpful
Hudson80
Valued Contributor
Valued Contributor
In response to MrRoly

‎12-08-2024 10:30 AM

The guy on the phone understood the worry of protecting my kids but could not do anything about it. Even his manager said no to changing the hub to the new one.

0 Helpful
Typhoochimp
Valued Contributor
Valued Contributor
In response to Chris_B

‎13-08-2024 07:15 AM

Further Conversation with EE.

“It’s NOT a hub issue. The BT Hub 2 works differently and control of Apps and Wifi is on the hub via the BT App”. (EE Customer Service)

“The EE Control is on the App itself so changing from BT Smart Hub 2 to Smart Hub Plus will NOT make any difference. The problem is with the EE App”. (EE Customer Service).

1. Does this make sense?

2 Why can’t it be fixed?

3. Does this mean that in those cases where the EE App doesn’t work with the Hub to provide Family Safety, allow control of Apps and Wifi and can’t be fixed, the EE Broadband Product is NOT as advertised?

4. What are the practical and legal implications?

5. Is Repudiation of Contract one of them?

6. What are the Alternatives?