Fraud call ?

[Stumz33_]

Hiya I had a phone call yesterday saying because I was a loyal customer. They were offering me 40% off my bill as well as a free gift hamper that was a Apple Watch 8 

they give me a call back to say the watch will arrive today. I really thought it was EE because the email they sent me looked like EE and they were able to tell me all my details and how much my bill is but I believe it was a scam now. And I feel so stupid and worried 
they have my all details and they’ve taken £30 already but it says it’s from O2 online order in slough 

I’ve changed my password for my EE account. What else can I do. And has anyone else had this ? 

[Katie_B]

Hello @Stumz33_. 

I am sorry to hear this has happened. 

I would recommend notifying your bank if money has already been taken. 

If you ever want to check a call before providing any personal details our customer care team will be happy to help. 

Katie

[josieS16]

Hi there,

I have just experienced the same thing this morning. Felt very silly and was kicking myself after - I’ve now cancelled my card and spoken to my bank so hopefully no payment will be taken.

could have happened to anybody - I believe EE may have been impersonated because some emails were form their address and texts from their official number too.

[Ali_A]

@josieS16
Thanks for joining us on the Community. 

Scams and fraud can be deceiving. If you have received an email that feels suspicious, please visit our How to avoid and prevent scams including phishing, vishing and smishing page which provides helpful information on what steps you should take. Including what to do if you have clicked on any links. 

Ali