EE Fraud / Sony PlayStation Unauthorised payment

[RMG_7]

Hi

Please can you help me.

My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.

We have no contact texts from either EE nor Sony NOR DO WE EVEN OWN A SONY PLAYSTATION!!!  This was a fraudulent, illegal and was authorised by EE as far as I am concerned and in this instance an innocent child is the victim which is not good and EE NEED TO PAY ATTENTION as it is Sony this time, who / what next..?  

Please can you reimburse these unauthorised charges immediately as I want to avoid going down the legal route (but have spoken to local police re this fraud) which will incur more cost and will take time but I am prepared to do this as these costs I cannot afford to pay and it causes financial 
Stress. My trust in EE as a service provider for my children is now in question. I have tried to call the Sony customer service number on my bill but is constantly closed. 
Future more, this needs to be urgently addressed by EE to safeguard other vulnerable children (and adults) All 3rd party charges should be automatically checked for verification by EE before payment is made, either by text or via the EE App. 

[RMG_7]

Link Link Link.... 150 150 150... it is totally outrageous that this is still happening to innocent victims knowingly by EE!!! have the contract set up form the outset that  no 3rd party payments can be taken with out authorisation, not small print and a default "door open " take what you want up until its notice and then "the door will be closed" is actually ethically wrong and this should be escalated to the highest level in the nation, no other providers (to my knowledge) behaves or leaves their customers open to such financial online abuse, terrible in todays world where the "fat cats" get fetter and allow such scams to continue... There needs to be a collective voice for the victims in this case and challenge EE on this.. is there somewhere in the small print that a scammer can gain access / control to a Childs camera as default and only when this occurs are they then sent to yet another link and have to text STOP to 160.....?!?! 

Living expenses are hard enough in todays world and for EE to not only offer to act on behalf of it customers and get this sorted but at least admit that they've a flaw in their security to allow scammers to abuse their customers to be abused and in most case young children like my own who don't even own a Play Station, and for telling us to contact Sony, Sony (to my knowledge) did not take the money, scammers did. This really needs sorted and EE should escalate this internally to its highest authority.

R

[Liz2345]

I had a reply BOKU who have now said as a ‘goodwill’ gesture they are going to refund me the £170, so they bloody should!…initially they said they couldn’t refund me as my account closed ,which is incorrect as phone account still live, they then said as it was over 45 days ago they couldn’t look into it…..Harris from EE contacted BOKU   them directly for me, Monies will go back account so will just pay future phone bills, but I will believe it when I see it and won’t be giving good feedback to BOKU until I’m certain they will go through with their promise as they keep pestering me to rate their service .

SONY/BOKU and EE all tried to go down  the route of ‘I think your child has passed the 4 digit code onto a friend or someone online though which is not the case!