Disable safe search

[Brianbk]

Hi,

few weeks ago I have call your services center and have asked to disable safe search for me.

she has said that time after verify my age and my registered credit card for my account on EE. This will take 24 hours till it’s done, but till now it has not been disabled.

[James_B]

Hi @Brianbk,

Welcome to the EE Community. 🙂

Could it be Google SafeSearch on your device, rather than EE content lock?

James

[Brianbk]

Hi James ,

yes it is EE 

regards 

brian 

[James_B]

Hi @Brianbk,

Have you restarted your phone since your content lock settings were changed?

James

[XRaySpeX · Accepted solution]

@Brianbk : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Brianbk]

Hi James ,

i done that fee time.

[Brianbk]

I am pay as u go and if you read my first message. I done the ID check and my credit card is registered with EE.

[XRaySpeX]

Well, it obviously didn't work. So I should try again.