Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data breach

SarkyTrace
Visitor

‎10-11-2026 04:29 PM

I received a cheque to my postal address today from EE, but addressed to a solicitor, suggesting some kind of data breach or corruption. I recently contacted EE regarding a family bereavement and I would hate to think they may be contacting a random address about my deceased relative. Clearly the cheque I can dispose of but how do I get in touch with someone regarding the data issue? There’s no option for “we sent you someone else’s money” on 150…

0 Helpful
2 REPLIES 2
Lesley_W
EE Community Support Team

‎10-11-2026 05:08 PM

Hi @SarkyTrace 

Thanks for coming to our community.

I'm concerned to read you have received something you shouldn't have. I've sent you a private message so I can get this investigated. 

Lesley

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎10-11-2026 05:15 PM

Was the cheque made out to a solicitor or was it only on the addy on the envelope?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful