Cyber Security
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14-02-2025 02:18 PM
Hi i have Norton Cyber Security with my broadband deal. I am trying to find a list of devices as the app on my laptop says i have used 7 out of 15 licences but i have only installed 6. I have tried contacting EE by phone but there is not one for cyber security as all lines you ring want to check the connection and call you back. I know i have found a list of devices before but can't find it on laptop app or mobile apps. I can't find it in my account either, people on here have said the following,
Manage your devices
To manage your EE Cyber Security devices:
- Log in to EE
- Go to Add-ons and Benefits
- Find EE Cyber Security and select Manage
- Go to the Device Security tile and hover over View Devices
- When View Devices expands, select Manage Licences
- The Manage Licences page lists all your devices that have Cyber Security installed. You can review and manage them here.
But the Go to Add-ons etc in orange does not exist in my account, can anybody help please.
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17-03-2025 03:02 PM
Still trying to get cyber security sorted. I contacted sales who said they would put me through to their other dept but ended up back at tech support been going round in circles ever since. Just had a call got ring sales again to get them to cancel it again and the reninstall cyber security again.

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