Arlo Secure Subscription Code

[Rickymobile]

I have just purchased the Arlo Doorbell HD and 2 Arlo outdoor 2K security cameras with 24 month Arlo Secure subscription and I am yet to receive the code to enable this. After reading other threads regarding this other people too are finding it difficult to get the subscription code. 

Just keep getting I don't have a subscription and when discussing this on messaging, they have closed the conversation! 

[Lesley_W]

Hi @Rickymobile 

Thanks for coming to our community.

I'm sorry you are having trouble activating this and haven't had the help you need sorting it out. Have you tried sending a text with 'ARLO' to 150?

Lesley

[Jamie1234678]

Hi Ricky 

I have had the same issue with EE after 2 months still no code, for EE to have promised to call me back with what’s been going on and still no call back, I’ve been on the phone to them for hours at a time and they don’t know what to do they have even passed me through to ARLO customer service at one stage and said I have to try to contact them, I only took the deal out as I was promised the free subscription plan I feel so let down by EE and the way they have handled this situation 

[Katie_B]

Hi @Jamie1234678. 

Thanks for coming here. 

I am sorry to hear you have not yet received your call back. When was this arranged?

Did you purchase the Arlo Video Doorbell HD with 24 month Arlo Secure Subscription?

If yes, does this show on your confirmation email?

Speak soon, 

Katie

[Jamie1234678]

Hi Yes I purchased the ARLO through a call to EE regarding my Wi-Fi as I was moving Tj a new home And that’s when I was asked about do I want some security and was promised a 24 month plan with free 24 month ARLO subscription I received the goods, I had about 30 days free subscription then it stopped and now ARLO are asking for a extra 19 pounds for subscription I’ve contacted EE on a number of occasions and was told I was gonna get a call back from EE but didn’t I then phoned again and was that they was sorry that they don’t know why no one called back To then have another promised call back And still have not received a call backI then phoned them again for no to be promised a code for the ARLO subscription within 5 working days I still haven’t received code? I phoned them again after being on the phone for nearly 1 and half hours, for them to promise to send a code within 5 days And still no code 8 days later I can’t believe this 

Sent from Yahoo Mail for iPhone

[Katie_B · Accepted solution]

Thanks for getting back to me @Jamie1234678. 

Did you receive any confirmation?

I understand this has not been the best experience and you may wish to open a complaint. 

You can do this by completing this online form and a member of our complaints team will be in touch. 

Katie