Hi,
I've also just received the exact same call from two guys including one called Mike.
The number ID they were calling from showed up as Nutters (01392279941) on my phone, and as he spoke I did a quick google search and realised Nutters was a Unisex Hairdressers based in Exeter. He (with a clear Indian/ Asian accent ) said he was calling me from EE and that he wanted to offer me a 45% discount on my phone bill to compensate for the very poor services EE customers have been getting. He first asked me how I found my network service of recent, whether it was good or poor and that people had been complaining and that EE wanted to make up for this. I told him service was ok, can sometimes skip but generally EE was great.
He then proceeds to ask me how much I was paying monthly. Then asked me for my email address in order to apply the 45% discount for 12 months. Funny enough, he asked me to confirm my email using phonetics just to ensure it was the right one, and that due to data protection I had to do this as it was part encrypted at his own end hence why he couldn't see it. I felt at that point, if this was genuine, EE has got my details and surely without a call, they would just send me any offer by email and it is my choice to accept or not as they have nothing to loose?
I gave him the email but asked him to send me the details of the offer so I could go through it. He asked me to check my email and to give him the code I see on there in order to activate the discount on my account. I actually didn't recognise straight away that it was a code to change my password and ID at first, because I have never had to request for a forgotten password ever from EE. I always knew my password and use fingerprint ID with EE phone app. And yes, I should have read the email clearly, was but was simply looking out for just the so called code as I wasn't familiar with such.
He then said he'll connect me to his superior to complete the process after taking the code. It became clearly suspicious when his superior started confirming all of my details including my names and date of birth as he was spelling it all out, since he now had full blown access to my account. Funny enough, they were trying to be professional through it all by asking me that if I had any questions, i could ask them before they continued, and they were really trying hard to sound all customer caring and genuine 😂.
While his superior was still speaking, the line then cut off (which I suspect he'd cut off himself). I quickly went to my EE app to access it, but noticed it said I had entered incorrect details, meaning i couldn't sign myself in. I quickly requested a forgotten password link, and got same email as before with a code to change my password, which I did swiftly now realising what they had wanted to do. From the line cutting off to me changing my password details took less than 50 secs. I regain full access back to my account, quickly checked if anything had changed or was suspicious, and everything was fine. I've checked more than a few times after and everything on my account is all ok with nothing suspicious, thankfully.
It didn't surprise me that Nick then called me back again within minutes, this time with a different number reading 08000798586, tried to reintroduce himself again like it wasn't clear enough at this point what he was all about, and then said I should check my email as he had sent a confirmation of what was discussed.
They use genuine EE emails with the genuine domains (EE promotions, info.ee.co.uk, etc) to do this. And the email I received spelt my name all in lower case (very unprofessional and unlike EE) welcoming me to EE like i wasn't already a customer, and was confirming I now had a promotional plan, discount details for 12 months, however with a free iPhone visual voicemail🙄. Clearly, I have a Samsung phone, not an iPhone and never owned one from EE.
I confronted him and told him it's illegal and criminal for him to try and change customers passwords without their consent. He then said I didn't need to worry about anything, and that this was all genuine (me laughing now), but that the password change was for them to enable the 45% discount, and that I can always revert to a new password after 24 hours if I wanted to.
I told him that he should know at this stage he's fake (i didn't tell him he's scamming) and not a genuine EE person and that I wasn't interested in the so called offer anymore and won't proceed with the call. He politely said 'ok' and hung up.
Shame they can get away with accessing EE emails and promos though.
