eSim

[Snuggles]

Hi,

i have just ordered a eSim to be sent to me in place of my virtual sim. Obviously I am with EE. 
when I get the eSim and scan the QR code, will my number still be the same ? Also is it like porting, will I need to wait for transfer ?

thanks in advance

[David · Accepted solution]

Hi @Snuggles 

when you move to a esim you will keep the same number it can take up to 24 hours for the change to be completed but it is generally done much faster.

Thanks,

David.

[Snuggles]

Hi David,

Thank you for that. Hopefully be sorted soon.
Thanks 👍

Helen Duncan-Wells

[Jon_K]

Hi @Snuggles.

Have a read of our eSIM Help Page, which gives you lots of information on using an eSIM 🙂

Jon

[JoanneKeating]

i have a new e SIM and scanned in yesterday, currently its saying no signal.....is this normal. I cant make calls.

[Christopher_G]

Hi @JoanneKeating

Could you try restarting your device and let us know if it's working any better?

Chris