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Sim card not working

CharPenny
Visitor

‎04-07-2020 01:10 PM

Hi there, 

 

My sim card has stopped working. It does this sometimes and usually i just turn it off and on and it works. I have tried cleaning it and nothing has worked. 

 

Ive read on a previous comment that i need to ring 150 to sort a replacement sim card but I cant make any calls. 

 

Please advise my on the best way to get around this. 

 

Thanks in advance. 

 

Charlotte 

0 Helpful
1 REPLY 1
bristolian
Legend
Legend

‎04-07-2020 01:58 PM

Hi @CharPenny 

 

You have 2 options.

 

1: You don't need an EE phone to call EE, there's other contact numbers listed on the get in touch page - 0800 ones are free to call from any phone.

 

2: You may be order a replacement SIM using THIS online form.